Frequently Asked Questions (FAQ)    
If you are having difficulties accessing your account, make sure that you are using the correct email address.

If you are unsure what username or email address is associated with your account, we recommend contacting your district administrator as they will be able to verify your account information.
To update your account, you will first need to log into your account. After you have logged in, click on the Settings button in the upper right of the home page.

From here, you will be able to update your name, your password, and your email address. If you need to update your username, you will need to contact your district administrator.
You can change your password by first logging into your account, then clicking on the Settings button in the upper right. From here you will be able to update your password and other account information.
The training on your account was assigned to you by the administrator of your organization.

If you believe this was assigned to you in error, that you have previously completed this, or have any other questions about the training, please reach out to your administrator for more information.
If you have run into an issue where you completed a training, but it did not mark as complete, please contact the The TEAM Platform™ Helpdesk.

When contacting the helpdesk, please explain the issue you experienced, the training module name, the organization you are with, and the email associated with your account.
To get a copy of your certificate, you will first need to log into your account. After you have signed in, you will see in the top right “my recently completed.” Clicking on the training name will automatically open the PDF document of the certificate.

You can also access all of your certificates by going to the “Training Report” page. From here you can print the certificates for any of the trainings you completed by clicking on the print certificate icon.
While a mobile device can work, we highly suggest using a laptop or desktop device. This is for many reasons: Some text may be difficult to read on a small handheld device. Some devices can have difficulty tracking progress and completions. Some users have experiencing issues where some module features are hidden.

We suggest using a laptop or desktop to reduce chance of issues.
"Administrator" is the term we use to define the individual(s) who control the district platform. They assign the training and control the usage. They will most likely be in your risk management, or HR department. If you are unsure who this is, reach out to your district contact, and they should be able to assist.

Note: The TEAM Platform™ Helpdesk will not always know who your administrator is.


For further assistance with your account and the platform, contact Kim Kennedy with ASCIP, or the The TEAM Platform™ Helpdesk.

Kimberly Kennedy
ASCIP Senior Training Coordinator kennedy@ascip.org

The TEAM Platform™ Helpdesk
helpdesk@theteamplatform.com